Aurea Jive Support

Frequently asked Questions

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Welcome to Jive Support

Our Customer Support organization provides world-class technical expertise to ensure your applications are meeting your goals.
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Top Support Articles

Top Support Articles

Top Support Articles

Logging in to the Jive Support Portal for the First Time

How to Login to the Jive Support Portal or Reset Your Password

Enabling CORS for On-Premise Jive

'403 Forbidden' Error When Trying to Load Jive

How to Open and Use the Jive Admin Console

How to Manually Rebuild (Reindex) or Update the Content Search Index

How to Modify or Mask the From Address, Reply-To and Sender Name for Notification Emails

How to Configure Jive Email Notification Preferences (for end-users)

How to Edit or Modify Email Notification Templates

Can Places, Blog Posts, Files, Groups or Documents be Restored after Being Deleted?

People search not working as expected, or showing incorrect results

Search Results Are Missing Content, are Outdated, or @mentions are not Working

New Content is Missing from Most Recent Activity on the All Activity Page or User Profile

How to Manually Rebuild (Reindex) or Update the User Search Index

How to Fix Broken or Missing User Role Badge Icons

Issues with Uploading Images and Static Resources Using Google Chrome or Edge

How will the Adobe Flash EOL affect Jive?

Jive Anywhere - Gmail Cartridge

How to Extract Jive for Office / Jive for Outlook Logs

Unable to Update Jive for Outlook to the Latest Version (Update Button Missing)

Jive Mobile or Jive Daily Users Blocked or see Page Timeout Error

How to Configure IP Address Restrictions, Whitelisting and Blacklisting

How to Restart your Jive Hosted Instance using Jive Cloud Admin (JCA)

How to View the Jive Application Logs

How to Access Jive Cloud Admin (JCA)

Jive 'Verification Console' Showing After Restart

Troubleshooting Issues with Uploading or Viewing Documents Using the Jive to Sharepoint Integration

Jive Cloud Analytics Data Retention Policy

How to Enable or Disable Email Notifications on a System-wide Basis

How to Setup SPF, DKIM and DMARC Email Authentication

Duplicate Emails Being Received From Jive

Why Did We Stop Receiving Emails from Jive for a Short Time?

Troubleshooting Issues with Password Reset or Welcome Emails not Being Received

Why Are We Not Receiving Any Emails From Jive?

See More

How to Request, Export and Download a Data Dump (Copy) of your Jive Installation

Jive Supported Operating Systems (On-Premise)

How to Clear the Jive System or Application Cache

How to Automatically Deactivate Non-active Users With the User Decay Task

Service Incidents Affecting Jive