Aurea Jive Support

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Welcome to Jive Support

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Top Support Articles

Top Support Articles

Top Support Articles

Resolving Sign Up or Password Reset Issues with Jive Support Portal

Enabling CORS for On-Premise Jive

Allowed URL Schemes Setting Is Not Being Saved

'403 Forbidden' Error When Trying to Load Jive

Error 'object HTMLParagraphElement' When Trying To Set Up The Advanced Document Viewer Tile

Ask a Question Tile Doesn't Return Discussions In Search Results When Discussion Search Is Enabled

HTML Tile Shows Long Text String Instead of Content

How to Open and Use the Jive Admin Console

Page Reloads Upon Selecting The Time Filter In The Spotlight Search

How to Manually Rebuild (Reindex) or Update the Content Search Index

Why Can a User Edit the Events Created by Other Users?

How to Modify or Mask the From Address, Reply-To and Sender Name for Notification Emails

How to Configure Jive Email Notification Preferences (for end-users)

How to Edit or Modify Email Notification Templates

Jive -News Stream Not Showing - DB Logon Error after a Data Refresh or Migration

Jive -News Stream Not Showing - Large Federated Groups Not Available in Target Audience

Jive -News Stream Not Showing - Deadlock while starting Web Nodes

Difference between 'This is a private group' and 'Access to this place or content is restricted' Error When Accessing a Social Group

Quests Are Not Rewarded When The Copy Feature Is Used To Create New Content From A Document

Loading Points Message on User's Profile in Jive Rewards

Create a copy Button Missing for Users With View Permission for a Document

The User Who Moved The Blog Post To A Different Place Is Displayed As The Author In The News Stream

Unable to Edit The Overview Page As It Gets Stuck On The Loading Screen

Embedded Videos In Another Content Items Generating Standalone Video Objects With Blank Titles

Not All Place Followers Get Emails Notification When Content Is Created

Unable To Change Label For Links With Internal Attachments In Rich Text Editor (RTE)

Content Item Marked With An Outcome Tag Are Missing From The Place-specific Search Results

See More

Rebuilding Browse Index Through Re-synchronize Index Doesn't Show Any Completion Status

Manually Rebuilding (reindexing) or Updating the User Search Index

Creating A New User In LDAP With The Same Details Creates A New User In Jive

Users Being Forcefully Logged Out After 48 Hours Despite Actively Using Jive

Accessing Admin Console Keeps Asking For Credentials Despite Logging Into Jive Through SSO

How to Fix Broken or Missing User Role Badge Icons

Images Uploaded As A Static Resource Are Different In The UI In Development Instance

Issues with Uploading Images and Static Resources Using Google Chrome or Edge

Problem Uploading Videos in Chromium-Based Browsers like Google Chrome v90+ and Microsoft Edge v90+

Jive Anywhere - Gmail Cartridge

Unable to Publish Changes As Jive Tab Is Missing From Microsoft Office Applications

Unable to Update Jive for Outlook to the Latest Version (Update Button Missing)

Jive Mobile or Jive Daily Users Blocked or see Page Timeout Error

Special Monitoring Request for an Event/Go-Live

How to Restart your Jive Hosted Instance using Jive Cloud Admin (JCA)

How to View the Jive Application Logs

Configure a Custom Maintenance Page

How to Access Jive Cloud Admin (JCA)

Jive 'Verification Console' Showing After Restart

O365/SharePoint Connector Error “There was a problem connecting to external storage provider due to expired credentials”

Jive Cloud Analytics Data Retention Policy

Setting up SPF, DKIM and DMARC Email Authentication

Why Did We Stop Receiving Emails from Jive for a Short Time?

Troubleshooting Issues with Password Reset or Welcome Emails not Being Received

Why Are We Not Receiving Any Emails From Jive?

Outbound Mail Whitelisting Configuration for Jive Hosted Instances

How to Request, Export and Download a Data Dump (Copy) of your Jive Installation

Jive Supported Operating Systems (On-Premise)

Clearing the System and Application Cache

Documentation For Making Code Changes For Jive On-premise

Users Can't Reset Password as the Continue Button is Greyed Out (Disabled)

Why Was a User's Account Automatically Disabled/Deactivated?

Software Service Status Page