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Top Support Articles
Top Support Articles
Top Support Articles
Static Resources (Images, Audio, other Files) in Jive
Bad Formatting of Results in the Jive Solutions' Advanced Search Tile
Advanced Document Tiles not Previewing Embedded videos
Embedded HTML iFrame Content not loading correctly in Document Viewer Tile
Determining Who Removed a Tile from a Group
Custom Theme Preventing Editing or Deleting Tiles
See MoreUsers Unable to Mark Jive Notification Inbox Items as Read
Users Receiving Email Notifications For All Activity Upon Simply Following A Space Or A Group
How to Modify or Mask the From Address, Reply-To and Sender Name for Notification Emails
How to Configure Jive Email Notification Preferences (for end-users)
Tags From Comments On Blog Posts/Documents Do Not Show Up In News Streams That Filter By That Tag
Jive -News Stream Not Showing - DB Logon Error after a Data Refresh or Migration
Jive -News Stream Not Showing - Large Federated Groups Not Available in Target Audience
Jive -News Stream Not Showing - Deadlock while starting Web Nodes
RSVPing To An Event From Outlook Triggers A Blank Comment In The Event
Not Able to Generate a vCard for an "Idea" Content Type
Some Users Can't RSVP To The Events Using Google Chrome
Tag Filtering Doesn't Work When The Content Category Includes The Tag Keywords
Cursor Goes Out Of Focus From The Content Item After Using @mention To Tag A User
See MoreTroubleshooting SSO Login Issues
User List Not Showing and Not Sortable when Number if Users is Large
External Identities With Single Sign-On (SSO/SAML) Systems
Users Being Forcefully Logged Out After 48 Hours Despite Actively Using Jive
Accessing Admin Console Keeps Asking For Credentials Despite Logging Into Jive Through SSO
Can't Login to Jive: The Error Message "HTTP Status 400 - Bad Request" Appears
See MoreJive Hangs When Starting With Community Manager Reports Plugin Installed
Downloading And Updating Jive Solutions Tiles, Add-ons And Apps
TemboSocial Add-ons getting 500 Internal Server Errors from Jive
Unable To Upload Passsword-Protected Files Using The Confidential File Service Plugin
Unable To Upload mp3 And Wav Files In The Jive Solutions Audio Tile
Community Analytics Page Displays OOTB Links Instead Of The Mega Menu Add-on Links
See MoreImpact Metrics Different between Production and Preview/UAT after a Data Refresh and Migration
Impact Metrics Shows lesser Viewers in the Viewers Count than in the List of Viewers at the Bottom
View Activity by Day instead of Month in Community Analytics and Place-Level Analytics
Profile Completion Report has Missing or Incorrect Data
Data Missing in A-List / Jive Insights Add-on
See MoreUsers Get a Warning About External Links When Clicking a Link From an Email Notification
Static Images Not Showing in Email Notifications
Hosted or On-Prem: User Intermittently Not Receiving Email Notifications from Spaces/Groups
View and Comment Counts are Zero in Digest Emails
Many Users Getting Emails from a Stream called "Email Watches"
Email Notification on Creating a Sub-Group or Sub-Space
See MoreUsers Can't Reset Password as the Continue Button is Greyed Out (Disabled)
A Person/User Account is Missing in the API Results or in the Admin Console User Search
Federated User Group Missing Members/Membership Not Updated After Basic or Advanced Sync
Why Was a User's Account Automatically Disabled/Deactivated?