Aurea Jive Support

Frequently asked Questions

Visit our Knowledge base to get answers on the frequently asked questions.

If you are not able to find the answers in our knowledge base, feel free to submit a ticket.

Go to your Dashboard

To view status of your tickets please visit your Dashboard.

For any issues, feel free to contact us by submitting a ticket.

Submit a Ticket

If you are not able to get answers from FAQ, feel free to submit a ticket.

We'll do our best to solve your issue as soon as possible.

Welcome to Jive Support

Our Customer Support organization provides world-class technical expertise to ensure your applications are meeting your goals.
Use the search bar above to access the knowledge base, read the Top Support Articles below, or manage your support cases by signing in.

Unable to Sign in? Click here for additional support. Need support for another Aurea product? Click here.

Top Support Articles

Top Support Articles

Top Support Articles

Resolving Sign Up or Password Reset Issues with Jive Support Portal

Enabling CORS for On-Premise Jive

'403 Forbidden' Error When Trying to Load Jive

How to Open and Use the Jive Admin Console

How to Manually Rebuild (Reindex) or Update the Content Search Index

How to Modify or Mask the From Address, Reply-To and Sender Name for Notification Emails

How to Configure Jive Email Notification Preferences (for end-users)

How to Edit or Modify Email Notification Templates

Jive -News Stream Not Showing - DB Logon Error after a Data Refresh or Migration

Jive -News Stream Not Showing - Large Federated Groups Not Available in Target Audience

Jive -News Stream Not Showing - Deadlock while starting Web Nodes

People search not working as expected, or showing incorrect results

Search Results Are Missing Content, are Outdated, or @mentions are not Working

Manually Rebuilding (reindexing) or Updating the User Search Index

How to Fix Broken or Missing User Role Badge Icons

Issues with Uploading Images and Static Resources Using Google Chrome or Edge

Jive Anywhere - Gmail Cartridge

Unable to Update Jive for Outlook to the Latest Version (Update Button Missing)

Jive Mobile or Jive Daily Users Blocked or see Page Timeout Error

How to Restart your Jive Hosted Instance using Jive Cloud Admin (JCA)

How to View the Jive Application Logs

How to Access Jive Cloud Admin (JCA)

Jive 'Verification Console' Showing After Restart

Troubleshooting Issues with Uploading or Viewing Documents Using the Jive to Sharepoint Integration

Jive Cloud Analytics Data Retention Policy

Setting up SPF, DKIM and DMARC Email Authentication

Why Did We Stop Receiving Emails from Jive for a Short Time?

Troubleshooting Issues with Password Reset or Welcome Emails not Being Received

Why Are We Not Receiving Any Emails From Jive?

Outbound Mail Whitelisting Configuration for Jive Hosted Instances

How to Request, Export and Download a Data Dump (Copy) of your Jive Installation

Jive Supported Operating Systems (On-Premise)

Clearing the System and Application Cache

Why Was a User's Account Automatically Disabled/Deactivated?

Software Service Status Page