Overview

This article lists the IPs to be whitelisted to enhance the deliverability of outbound email generated from a Jive instance.

Information

1. To enhance the deliverability of email generated from an instance and spam filter configuring, whitelisting the following IPs on the corporate relay(s) is recommended:

US Customers

• spf.jivesoftware.com - multiple IP's (Jive Hosted customers only)
• mail0.phx1.jivehosted.com - 204.93.64.116 - split relay set for US
• mail1.phx1.jivehosted.com - 204.93.64.117 - split relay set for US
• mail0.ewr1.jivehosted.com - 192.250.208.112 - split relay set for US/DR
• mail1.ewr1.jivehosted.com - 192.250.208.113 - split relay set for US/DR
• o3.jiveon.jivesoftware.com - 167.89.36.126 - (Jive Cloud customers only)
• o2.sendgrid.phx1.jivehosted.com - 50.31.48.137 - Hosted customers only
• jiveon-mail.phx1.jivehosted.com - 204.93.64.13 - Jive Cloud customers only

EU Customers

• spf.jivesoftware.com- multiple IP's (Jive Hosted customers only)
• mail0.ams1.jivehosted.com - 204.93.80.116 - split relay set for EU
• mail1.ams1.jivehosted.com - 204.93.80.117 - split relay set for EU
• mail0.lhr1.jivehosted.com - 204.93.95.57 - relay set for EU/DR
• o3.jiveon.jivesoftware.com - 167.89.36.126 - (Jive Cloud customers only)
• o2.sendgrid.phx1.jivehosted.com - 50.31.48.137 - Hosted customers only
• jiveon-mail.ams1.jivehosted.com - 204.93.80.114 - Jive Cloud customers only

2. Also, create an SPF record with the following content in the domain that is being used for the hosted instance:

US Customers

v=spf1 ip4:204.93.64.116 ip4:204.93.64.117 include:sendgrid.net include:spf.jivesoftware.com -all

It should be very rare for customers to receive mail from 204.93.64.13 directly, so we are not including it in the SPF recommendations at this time.

EU Customers

v=spf1 ip4:204.93.80.116 ip4:204.93.80.117 include:sendgrid.net include:spf.jivesoftware.com -all

It should be very rare for customers to receive mail from 204.93.80.114 directly, so we are not including it in the SPF recommendations at this time.

For any user that wants an email associated with their user record but does not want to receive emails, have them set their email domain to @nomail.com.  This domain is automatically dropped on the outbound relays.

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