Sometimes you may encounter an error such as 403 Forbidden when trying to load any page in your Jive Community site in a web browser. This article details how to diagnose and resolve this issue.
- Jive Hosted
- Jive Cloud
- Jive On-Prem
When trying to access your Jive community site, all pages from the site don't load and instead, you see a page with the following error:
The 403 Forbidden error is a HTTP status code that means accessing the page or resource you were trying to reach is forbidden or blocked for some reason.
To solve the issue, do the following:
Check your IP address.
Compare the IP address with your IP restrictions whitelist or blacklist. Check that you haven't accidentally added your own IP address to the list of blacklisted addresses, or removed it from the whitelist.
- Also, be careful not to add private network IP addresses to your list of IP restrictions.
If you do not know your IP restrictions and you are a Jive Hosted customer, see the article How to Configure IP Address Restrictions, Whitelisting and Blacklisting for more information.
If you are a Jive On-Prem customer, please contact your network administrator to check your internal firewall configuration.
If you are a Jive Cloud customer, or otherwise still need assistance, please contact Jive Support to verify the existing IP restrictions list for your instance.