Jive for Office and Jive for Outlook are both locally installed connector add-ons that allow you to use your familiar Microsoft Office programs to work with your Jive Community. Since both of these add-ons are locally installed on users' machines, a Jive support engineer may request logs from a computer that is having an issue.
This article guides you through the steps to find your logs if Jive Support asks for them.
Logs have detailed information that may prove useful in the course of our investigation and will likely help expedite a resolution for your case.
This article applies to all versions of Microsoft Outlook for Windows.
- Press the Windows+R keys to launch the Run command window.
Alternatively, you may also launch the window from Start > Run (Windows XP) or use the Search programs and files search field (Windows 7 and 8+).
%appdata%/Offisync/logsand click the OK button or the press the Enter key on your keyboard.
- Each file is named according to the application it was recorded under. So for example, Toolbar_WINWORD_v12 would be for Word. Each successive time you shutdown and restart the application, a new copy is created and appended an incremented number, so the oldest will have a higher number and the most recent should not have a number.
If you're not certain which file to obtain, simply zip all the files and attach it to your support case for further analysis.
The log files are downloaded to your local drive.