This article will explain to you the most important settings that affect the delivery of email notifications for all users.
- Jive Hosted and On-Prem 5.x and above
- Jive Cloud release 3000.x.x and above
Navigate to Your Avatar > Admin Console
Click System > (Management) > System Properties
On Jive Hosted / On-Prem, two properties govern the delivery of emails. To disable email notifications completely, change this property:
email.enabled = false
To disable only the digest emails, change this property:
jive.digest.enabled = false
Click the button once each system property is altered for the changes to take effect immediately (no restart required).
On Jive Cloud, you can disable these system properties by opening a support case, but you also have access to some global notification settings by navigating to Admin Console > People > Settings > Global Profile Settings (scroll to the bottom). Select your preferred option and the system will update automatically (there is no Save button).
Solving problems with email notifications
Note: User preferences take precedence over system-wide settings. For example, if the user unchecks the 'Inbox notifications' option, they will not receive the email notification irrespective of the system-wide configuration. This behaviour can be overridden with a custom Jive add-on, and is implemented by Jive Professional Services. Please reach out to your Account Manager for details.
Other places to look:
If some users are still not receiving email notifications, you may want to:
Check that any third party anti-spam services such as ProofPoint are definitely allowing emails to the user(s). Email addresses can be added to blacklists during temporary delivery incidents and will continue unless removed.
Check that the emails are not being captured by your in-house anti-spam service - please check with your IT team.
If all else fails, lodge a ticket with Jive Support, and be sure to include:
- your current settings
- your expected results
- the investigation already performed by your IT team
- the exact time in which you started experiencing the issue
- the exact email address that should have received at least n emails in the last day before you opened the support ticket