IP Address Restrictions allow Jive customers to set various IP restriction rules for their Jive community.
This feature utilizes a white list (allowing only a specific subset of IP addresses to access your Jive instance, but blocking everything else), or a black list (blocking a specific subset of IP addresses, but allowing everything else). This article will show you how to configure IP address restrictions for your community.
- Jive On-Prem
- Jive Hosted
- Jive Cloud
For Jive Hosted customers, follow the process below.
For Jive Cloud customers, please request additions or changes to IP address restrictions for your Jive community by lodging a ticket on the Jive Support Portal with the subject
Add/update IP address restrictions. Please include the full domain name of the Jive instance, full list of IP addresses/subnets in CIDR format, and all other whitelist / blacklist details.
For Jive On-Prem customers, please contact your network administrator to configure IP address restrictions.
Login to Jive Cloud Admin, then click IP Restrictions.
If you have not previously configured a whitelist or blacklist, then choose an option for the entire site
/or just the
/adminsection, then click .
Warning: Be careful with the
/option. Once you click Save, it means ALL IP Addresses are blocked from accessing your Jive community until you have added one or more IP addresses to the whitelist. Consider using the Enable Blacklist feature instead.
How to add a new IP address restriction
Select the option to
Add Single IP Restriction(to add a single IP or subnet).
To add a single IPv4 address or range, enter the IP to the field in CIDR notation, making sure that you select the desired option for
Blacklist, then click . An example of a single IP address is
220.127.116.11/32. An example IP range is
18.104.22.168/28, which represents the sixteen IP addresses in the range 22.214.171.124 - 126.96.36.199.
Note: IPv6 addresses are only supported for Jive Cloud customers and must be requested by lodging a ticket on the Jive Support Portal with the subject
Add/update IP address restrictions. Also, private IP addresses in the ranges listed below are not supported:
List of Unsupported Private IP Addresses Range Support Status 10.0.0.0 - 10.255.255.255 Not Supported 172.16.0.0 - 172.31.255.255 Not Supported 192.168.0.0 - 192.168.255.255 Not Supported
How to add or replace IP restrictions using an uploaded file
Multiple IP restrictions can be uploaded in a plain text file to replace all existing restrictions as shown in the image below, or add to the existing restrictions. Each line must contain an IP address or range in CIDR notation. Once again, make sure that you select the desired option for
Blacklist, then click .
How to remove any existing IP Address restriction
To remove an existing restriction, select it from the list, then click the Remove button in the pop-up dialogue box.
Read the following articles for more information on resolving common issues with configuring IP address restrictions:
- '403 Forbidden' Error When Trying to Load Jive
- Jive Mobile or Jive Daily Users Blocked or see Page Timeout Error