You notice that the HTML Tile in your Jive instance is showing long text strings instead of the expected content. HTML Tiles are often placed on the homepage or news pages in Jive Communities.
This issue was identified as a defect in the HTML Tile version 1.3.23. In order to resolve it, you can rollback the Tile to the previous version using the steps below:
- Log into your Jive instance as an Administrator.
- Go to the Addons page.
- In front of the HTML Tile add-on, click on the Gear icon.
- Select Check for Updates and click on Update to get the previous version of the HTML Tile.
If the issue still persists after performing these steps, please raise a support ticket.
Instructions for the Support Agents
If the steps don't revert the HTML Tile to the previous version or if the issue still isn't resolved, please raise a SaaS Incident JIRA issue in the JVHOPST (for HOP) or JVCLD (for Cloud) project based on the instance type. Example: JVCLD-162300
After successfully reverting to the previous version of the HTML Tile, the tile should display the content as expected.