Impact Metrics have content views and emails-sent capped at 10,000:
- You have a blog post that has been posted in a stream with more than 10,000 subscribers. However, the Impact Metrics shows only 10,000 emails sent.
- You have a video that has been viewed more than 10,000 times, but the impact metrics show only 10,000 views.
This has happened in the past due to a known infrastructure level issue. Both, the number of emails sent and the number of views were being capped at 10,000. It was fixed for all Jive Cloud customers on 25 July 2021.
If you are seeing this again, please raise a ticket with customer support.
<supportagent> Please see JVANLT-9455. Note: JVANLT has been retired (as of Jan 2022), and analytics Jira tickets should be opened in JVCLD.</supportagent>
Please sign in to leave a comment.