- The formatting of search results has gone wrong
Check whether your custom HTML is applying some CSS that overrides the Grid Display of the Tile.
For example, see if you have a line importing Bootstrap or other CSS.
Removing this custom CSS should fix the search results formatting.
Jive Solutions’ Tile Issues can be escalated to Professional Services after you have done your own troubleshooting. In cases similar to this one, you can try pasting the custom HTML into the affected tile on a QA/Test instance. This way you can reproduce the issue and try to debug the custom HTML before escalating to Professional Services.